We aim to handle returns transparently and promptly. This Policy applies to Sea Diamond Crew Company online store orders, subject to mandatory consumer rules in the customer country.
A customer may notify us of withdrawal from a distance contract within 14 days after receiving the goods, unless a longer mandatory period applies. For a standard return, the goods must be unused, clean and undamaged, with labels and all included items retained, together with proof of purchase.
Return restrictions may apply to goods made to individual specifications, branded or personalised goods, used personal protective equipment, and products excluded from return by law for hygiene reasons. These restrictions do not remove customer rights where goods are defective or do not match the order.
If goods arrive damaged, defective or different from the order, contact katerinasdcc@gmail.com as soon as possible. Include the order number, a description and photographs of the goods, packaging and shipping document. After review, we will offer replacement, repair, price reduction or refund as required by law.
Contact the manager before shipping and obtain confirmation of the return address and method. Do not send goods to the manufacturer or by cash on delivery without approval. Pack the goods securely and retain the tracking number. Return shipping risk and cost are allocated according to applicable law; the seller covers necessary costs where the seller made an error or a defect is confirmed.
We will notify you after receipt and inspection. An approved refund is made through the original payment method or by bank transfer to agreed details within the period required by applicable law. Bank processing may take additional time. Exchanges depend on stock availability; if the requested product is unavailable, a refund may be offered.
International returns must comply with carrier and customs requirements. Duties and fees are considered separately based on the reason for return and applicable law. For assistance, contact katerinasdcc@gmail.com.
